Your Hearing Aid Specialist & Support Partner

Family-owned business providing hearing support for nursing facilities since 2011.

Who We Are

For over 15 years, Cleartone has been a family-owned business, building trusted relationships with nursing homes across Texas. Our success is rooted in excellence, reliability, and personalized care for every resident. We remain committed to the values that have defined us since the start.

What We Do

We partner with over 50 nursing facilities, specializing in Medicaid and planning network expansions. Cleartone offers comprehensive audiological services, including pre-assessments, evaluations, and fitting of hearing devices. To address follow-up care challenges, we provide continuous support by sending a technician bi-weekly for supplies like tips, tubes, and batteries. This proactive approach ensures residents receive necessary ongoing care for optimal hearing health.

STEP 1

Onboarding & Initial Steps

  • 1. Sign Hearing Services Agreement

    Both parties must sign the agreement to begin the partnership.

  • 2. Send Facesheets to Cleartone

    Facesheets are used to verify patient eligibility under Medicaid.

  • 3. Physician Examination Reports

    Once residents are verified, we will ask that a Physician or Nurse Practitioner completes a Physician Examination Report* (PER).

    *This document is necessary by Medicaid for us to perform our services.

STEP 2

Hearing Aid Testing & Dispensing

  • 1. Schedule Testing Appointment

    After Physician Examination Reports are received, Cleartone and the facility social worker will schedule a hearing test. Annual testing for all qualified patients is encouraged.

  • 2. Prepare for Appointment

    Cleartone will send technicians out to conduct a Pre- Assessment, where we will evaluate residents’ ears, checking for cleanliness, abnormalities, and any additional contraindications that would disqualify a resident from a hearing examination.

  • 3. Testing Appointment

    Our team will check in with the Social Worker to confirm the testing list once more. Technicians will facilitate with the assessment process, assisting our audiologist who will conduct the exam remotely.

  • 4. Fitting and Dispensing

    Our licensed Hearing Aid Specialist will program and fit each resident with a device based on the results of the hearing assessment. Once we fully dispense hearing devices, we will ask that both the facility and resident sign off that the inventory was received.

STEP 3

Ongoing Servicing

Cleartone offers training for staff to handle hearing aids, and biweekly visits are scheduled to replenish batteries and manage lost or damaged devices. Facility staff must ensure patients’ ears remain clear of wax and batteries are changed regularly.

Questions? Contact Us! We’re happy to answer them.

Key Contacts

  • HEARING AID SPECIALIST

    Your hearing aid specialist manages all field operations, overseeing assessments, dispensing, and servicing of hearing devices. Their expertise ensures that every step of the process runs smoothly and efficiently.

  • ADMINISTRATOR

    Our administrator handles back-office operations, ensuring all necessary documentation and logistics are in place. You’ll work directly with them to ensure all paperwork is completed prior to servicing patients.

  • PATIENT CARE COORDINATOR

    You will be assigned a dedicated care coordinator depending on your area. They will guide you through the assessment, fitting, and dispensing processes.

  • AUDIOLOGIST

    Our audiologist conducts thorough assessments for all patients before we proceed with dispensing hearing devices. Their expertise ensures accurate diagnoses and optimal hearing solutions.

FAQs

  • We ask that the facility makes a diligent effort to prevent lost devices. Below are ways in which we attempt to prevent lost devices:

    • Otoclips: We can provide bright otoclips that will secure to a resident’s article of clothing. We ask that staff remove this prior to doing laundry.

    • Lockboxes: We provide lockboxes for secure storage. If used, please ensure the device is regularly worn, as part of the care plan.

    • Loss policy: If over 50% of devices are lost within 3 months, we’ll evaluate preventative measures. If the issue continues, we may need to terminate the contract.

  • While we sometimes will communicate with family members, we encourage residents and their family to go through their social worker to contact us. This avoids any gaps in communication.

  • On certain occasions we will accept private payments, but we do typically try to stay within Medicaid.

Get in Touch

Send us a brief message and someone from our team will get in touch with you asap!